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Smart meters

Smart meters measure your exact gas and electricity usage and send the information electronically to your supplier. You can also have a smart pre-payment meter.

This can make it easier for you to identify areas where you are using a lot of energy and might want to make changes to reduce it, helping you reduce your energy wastage, and bring your bills down.

Gas and electricity suppliers are replacing traditional meters with smart meters at no extra cost (including if you have a prepayment meter, or live in a rented property).

How your smart meter will work:

1) Smart meters replace your traditional gas and electrical meters

2) You will receive an in-home display that shows you how much gas and electricity you’re using and how much it’s costing you.

Both parts work together to give you accurate information about your energy use in near real time. Your smart meter will automatically send meter readings with your supplier, making sure your bills are accurate.

A smart meter

In-home display

On an in-home display you’ll be able to read:

  • How much energy you’re using in near real time
  • How much energy you’ve used in the last hour, week and month
  • Whether your energy usage is high, medium or low

If you have a pre-payment smart meter, you will also be able to see:

  • How much credit you have left
  • How much emergency credit you have
  • Your debt balance (if you have any)
  • If your credit is getting low
Man using a smart meter

Data protection

You have the option to have your meter readings sent to your supplier monthly, daily or even half-hourly.

Your personal data is safe when you have a smart meter – the only information sent to your energy supplier is your meter reading. Your broadband is not used to send this information – the smart meter uses a bespoke and secure wireless connection. You have the right to decide how often reads are sent, as well if your supplier can use your meter readings for sales and marketing purposes.

You can request to have a smart meter installed via your energy supplier.

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