Skip to content

Discounts and payments available

Warm Home Discount

The warm home discount is a one-off payment of £140 directly to your energy account over the winter period to help you with your heating costs. This payment is available to vulnerable customers, and needs to be applied for manually. Applications usually open in autumn, and are on a first-come, first-served basis as funding will run out. You can apply for this discount directly via your energy supplier. Eligibility for this payment will vary between suppliers.

For winter 2020, applications open on 12th October.

For more on eligibility and the details of the scheme visit the government page.

To see a list of suppliers who participate in the scheme visit here.

Money savings on a table

Winter Fuel Payments

This is an automatic payment made to those born on or before 5th April 1954 of between £100 and £300 to help pay heating bills. If you are eligible and have not automatically received the payment, you can make a claim.

Elderly lady warming hands by fire

Estimated vs actual meter readings

Your energy supplier will estimate your annual energy consumption, and spread this out across 12 months to calculate your monthly payments. This can sometimes mean you are paying for more energy than you have actually used. Make sure to provide meter readings every month so you never pay for more than you should! A smart meter can send these readings to your supplier automatically.

To see what type of energy meter you have, click here

For information on how to read your energy meters, click here


Standard gas meter

Direct Debit Discount

Paying by a monthly direct debit can save you up to £90 per year, and is around 7% cheaper than other payment methods.

Direct debit logo

Tariff Advice

Standard variable tariff

A standard variable tariff refers to an energy supplier’s basic and variable rate plan. The variable rate means that the price of your energy per unit can go up or down at any time. The standard variable tariff is usually the most expensive tariff suppliers offer. These are open-ended and are not permitted to have an exit fee so that customers can leave at any time.

Fixed tariff

A fixed tariff is a plan where the unit rates of your energy stay at a fixed price for the duration of the contract, which is usually 12 months to 2 years. These tariffs will not be affected by any energy price rises. After the end of the contract, you will be placed back onto a standard variable tariff.

What assistance can I get to reduce my bills?

You can get help with accessing the available discounts and grant schemes from our qualified energy advisors as part of a LEAP visit.